Coordinator: End User Support - Sunrise Dam

Website: www.anglogoldashanti.com   

Join AngloGold Ashanti and make Gold a part of your Story. A story of exploring, mining, and processing one of the world’s rarest and most sought-after metals. Gold revolutionises and shapes the way in which society functions - come and be a part of our team, a team committed to building a better future.

About us

At AngloGold Ashanti, we pride ourselves on having a collaborative workplace that is focused on providing a safe and inclusive environment for all. We want to create an environment where people feel comfortable to bring their whole, authentic self to work and feel safe, respected, and valued while doing so.

AngloGold Ashanti is one of the world's largest gold producers with operations and projects spanning across four continents. Our globally diverse, world-class portfolio is supported by focused exploration in the established and new gold producing regions of the world. We offer a working environment that allows every employee to contribute, learn and flourish.

In Australia we own and manage the Sunrise Dam Gold Mine, and the Tropicana Gold Mine (70% AGA owned 30% Regis Resources). These are two of Western Australia’s premier gold operations, with ongoing investment and exploration taking place across both open pit and underground operations at each site.

The Opportunity

At AGA we celebrate diversity – diversity of thought and experience is important to us. We look for people that have an abundance of willingness and are up to the challenge of making a difference.  With this in mind, if you feel that you may not tick all of the boxes below but believe you have something unique to contribute to our team, we strongly encourage you to apply – let’s have the conversation.

We are now seeking a Co-Ordinator: End User Support to join our Digital Technology team. This permanent role is primarily based at Sunrise Dam Gold Mine on an 8/6 FIFO roster from Perth or Kalgoorlie.

Accountable to the Superintendent Infrastructure and End User Support, this role is responsible for service ticket resolution and the onsite service and support needs for all AGA users. This relates to all technology, including desktop applications, workstations, servers, printers, networks, and telephones. General accountabilities will include but not be limited to participate in formal Health & Safety meetings with team and report any weaknesses in the environmental procedures, attend all scheduled and assigned environmental training meetings.

Accountabilities:

• Provide first-line support by responding to the users request or reported incidents.
• Responsible for providing onsite support, which includes identifying the faults related to hardware, software, configuration, networking, telecom, etc.
• Perform system installation functions that include security systems installation e.g. Antivirus and patches.
• Records all the related departmental and field activities that have been carried out in the service desk system.
• Properly escalate unresolved issues to appropriate internal teams
• Assist in the reviews of technical issues.
• Participate in various Digital Technology projects and ensure that all the departmental goals have been met or exceeded by maintaining high levels of customer satisfaction.
• Maintain positive relationships with users.
• Adherence to all Cyber Safety requirements (e.g. patching etc)
• Chaperoning of vendors and external support as needed

About You

People are at the heart of everything we do. We want you to collaborate with us, share your ideas and feel confident to challenge the status quo.  To be considered, we would like to see you have:

• Experience in supporting Microsoft products & related technologies.
• Knowledge or proven skills in troubleshooting PC, local area networking (LAN), mobile devices, VOIP and other tech products
• Ability to install and configure wireless devices and telephony systems is a plus.
• Knowledge in the use of SAP ERP system is a plus.
• Ability to communicate effectively, (written and verbally) with peers, management, and contractors.
• Excellent troubleshooting skills
• Self-starter, with the ability to work both with a team or independently.
• Working with diverse communities and groups.
• Excellent written, oral communication, report-writing and technical documentation skills
• Ability to drive a vehicle with a valid manual driver’s licence.
• Willingness to work afterhours, weekends and holidays.
• Proven work experience as a Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician, or similar role

Culture and Benefits

Our workplace demonstrates dignity and respect for each other, we offer challenging work, highly competitive remuneration that is regularly adjusted to market conditions and career development opportunities.   At AGAA we consider learning as a shared responsibility and your personal development is important to us.  Your new benefits will include:

• Top Tier Private Health Insurance for you and your family
• Performance Bonus and Incentive Program
• Salary sacrifice options
• Flexible work arrangements
• Opportunity to work for an endorsed WORK180 employer
• Access to our industry-leading Wellness Program
• Active committees driving Diversity & Inclusion

Our full list of benefits and why we are recognised as an Endorsed Employer for Women by WORK180 can be seen on the WORK180 website.

Recruitment Agency approaches and referrals will not be accepted for this role, all interested candidates must apply directly to be considered for any role advertised by AngloGold Ashanti Australia.