Coordinator - End User Support

AngloGold Ashanti (“AGA”), a leading global mining company, boasts a vibrant and inviting culture that beckons new individuals to join its ranks. Embracing diversity and inclusion, the company fosters an environment where every employee is valued and celebrated for their unique perspectives and contributions. Collaboration and teamwork are at the core of their culture, promoting a sense of unity and shared goals amongst employees. Additionally, AngloGold Ashanti prioritizes employee growth and development, offering ample opportunities for career advancement and professional enrichment. 

AngloGold Ashanti (Ghana) Limited, Obuasi Gold Mine is currently near completion of the redevelopment phase to become a modern, efficient and long-term profitable operation. The underground mining operation has been fully mechanized and designed to produce up to an average maximum of 5,000 t/day of ore mined.

We are seeking an experienced and self-motivated person to join our dedicated team as per the details below:

OBJECTIVE OF THE ROLE

AngloGold Ashanti is seeking a Coordinator End User Support to provide first-line and onsite technical support to end users across the mine site. The role is responsible for resolving service tickets, troubleshooting hardware and software issues, supporting networks, printers, telephony, and desktop systems, and ensuring high levels of customer satisfaction.

The successful candidate will assist with installations, patching, antivirus, issue escalation, service desk updates, vendor chaperoning, and participation in Digital Technology projects, while maintaining compliance with health, safety, and cyber security requirements

ROLE ACCOUNTABILITIES

• Provide first-line support by responding to user requests and reported incidents
• Deliver onsite technical support and identify faults relating to hardware, software, configuration, networking, and telecoms
• Perform system installation and support functions, including antivirus, patching, and related security controls
• Record all relevant support and field activities in the service desk system
• Escalate unresolved issues to the appropriate internal teams
• Assist with the review and investigation of technical issues
• Participate in Digital Technology projects and contribute to achieving departmental goals
• Maintain high levels of customer satisfaction and positive user relationships
• Ensure compliance with Cyber Safety requirements
• Chaperone vendors and external support providers where required
• Participate in Health, Safety, and environmental meetings and training and report any procedural weaknesses identified

ROLE REQUIREMENTS

Education & Qualification

• Relevant IT support qualification such as ITIL, Microsoft certification, or Network+

Experience, Knowledge and Skills

• Experience in supporting Microsoft products & related technologies. 
• Knowledge or proven skills in troubleshooting PC, local area networking (LAN), mobile devices, VOIP and other tech products 
• Ability to install and configure wireless devices and telephony systems is a plus 
• Knowledge in the use of SAP ERP system is a plus 
• Ability to communicate effectively, (written and verbally) with peers, management and contractors. 
• Excellent troubleshooting skills 
• Self-starter, with the ability to work both with a team or independently. 
• Working with diverse communities and groups. 
• Excellent written, oral communication, report-writing and technical documentation skills 
• Ability to drive a vehicle with a valid driver license 
• Willingness to work afterhours, weekends and holidays 
• Proven work experience as a Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician or similar role 

MODE OF APPLICATION

Interested applicants should view the full advert details on the company’s career page address below and submit applications, with a detailed CV, online via

www.anglogoldashanti.com/company/careers

BEWARE OF CONMEN! AGA does not receive money in exchange for a job position. Should you be asked for money in exchange for a job offer or suspect such activity, please report this immediately to our Security Department, Investigation Unit, by calling +233556582933 or 0322296755 (rates apply) or use our speak-up direct and toll-free numbers: International Line: +27315715654; Toll- Free Number:  0800400001 or emailing  speakupAGA@ethics-line.com or use the internet at www.tip-offs.com